SSR Vina Personnel Code of Conduct
Conduct with Colleagues
Collaboration & Support: Always ready to assist and foster a unified work environment.
Positive Communication: Use clear, respectful language, avoiding gossip or conflicts.
Respect for Diversity: Treat everyone fairly, regardless of gender, role, or background.
Constructive Conflict Resolution: Address disagreements with open, solution-focused dialogue.
Conduct with Customers
Professionalism & Dedication: Maintain a friendly, polite attitude, and respond to customer needs promptly and efficiently.
Active Listening & Understanding: Receive customer feedback with an open mind, seeking continuous improvement in products and services.
Commitment to Quality: Ensure all customer information is accurate, honest, and clear.
Professional Complaint Resolution: Address and resolve complaints responsibly, providing satisfactory solutions to customers.
Workplace Communication
Respect & Active Listening: Always demonstrate respect, actively listen to instructions, and respond positively.
Proactiveness & Responsibility: Take initiative in tasks, complete assignments on time, and avoid shifting responsibility.
Constructive Feedback: Offer suggestions politely and constructively to improve work processes.
Honesty & Transparency: Report work honestly and clearly, without concealing information that could affect the organization.