SSR Vina's Business Policy
Privacy Policy
1. Purpose and Scope of Application
This privacy policy ensures that all personal information and customer data collected, stored, and used are secured, used for the right purposes, and comply with applicable legal regulations. This policy applies to all customers, partners, and employees involved in the company’s operations.
2. Purpose of Information Use
The collected personal information will be used for the following purposes:
- Providing services, processing orders, and delivering goods
- Customer support and inquiry resolution
- Improving service quality and user experience
- Sending promotional and special offer information (only with customer consent)
- Complying with legal requirements according to applicable regulations
3. Information Security and Storage
- All personal information is securely stored in our system with security measures such as data encryption and access control.
- We are committed not to sell, exchange, or share customers’ personal information with third parties, except when required by law or with customer consent.
- The retention period of personal information will comply with legal regulations or last until it is no longer necessary for the original purpose of collection.
4. Customer Rights
Customers have the right to:
- Request access, modification, or deletion of their personal information
- Refuse to receive marketing or promotional notifications from us
- File a complaint if they discover their personal information has been misused or leaked
Financial Transparency Policy
1. Purpose and Scope of Application
The financial transparency policy is established to ensure clarity, openness, and honesty in the company’s financial activities. This policy applies to the entire financial system, including financial reporting, budget management, income and expenditure, and related financial transactions.
2. Principles of Financial Transparency
- Honesty & Accuracy: All financial information must be fully recorded, accurate, and reflect the true financial status of the company.
- Public Disclosure & Accessibility: Important financial reports must be published on time in accordance with legal and internal company regulations.
- Legal Compliance: Financial activities must comply with current accounting, tax, and legal regulations.
- Supervision & Auditing: A regular financial monitoring and auditing mechanism must be in place to ensure transparency and prevent fraud.
3. Budget and Expense Management
- All income and expenses must be clearly recorded in the accounting system.
- The approval process for expenditures must be conducted by authorized management levels.
- All financial transactions must have valid documentation and be stored in compliance with regulations.
4. Responsibilities and Violation Handling
- Employees are responsible for complying with the company’s financial regulations and immediately reporting any suspicious financial activity.
- Any fraudulent, concealed, or improper financial behavior will be strictly handled according to internal policies and legal regulations.
Innovation And Improvement Policy
1. Purpose and Scope of Application
This policy aims to encourage and promote a culture of continuous improvement and innovation across the company. It applies to all departments, employees, and partners involved in the company’s innovation activities.
2. Core Principles
- Encouraging Creativity: The company provides an environment where individuals can propose creative ideas to enhance work efficiency and improve product/service quality.
- Supporting Experimentation: The company is committed to providing the necessary resources to test and implement new initiatives.
- Continuous Improvement: Constantly refining processes, technologies, and business models to increase productivity and operational efficiency.
- Collaboration and Sharing: Innovation stems not only from individuals but also from collaboration among teams, departments, and partners.
3. Key Areas of Improvement
- Products/Services: Enhancing quality, design, and features to better meet customer needs.
- Work Processes: Automating and optimizing internal processes to reduce costs and improve efficiency.
- Technology Application: Encouraging the adoption of new technologies to boost productivity and competitiveness.
- Customer Service: Innovating customer engagement and service strategies to enhance customer experience.
4. Innovation Incentives
- Idea Rewards: Improvement ideas that demonstrate practical benefits will be evaluated and rewarded.
- Fostering an Innovative Environment: The company organizes brainstorming sessions, workshops, and training programs to stimulate creative thinking.
- Proposal Submission and Implementation: Employees can submit proposals through an internal system, and feasible suggestions will be considered for implementation.
5. Implementation Responsibilities
- Leadership Team: Provides direction and commits to implementing innovation policies within the company.
- Specialized Departments: Supports the evaluation and execution of innovative ideas.
- Employees: Proactively propose initiatives and participate in improvement activities.
6. Monitoring and Evaluation
- This policy will be periodically reviewed to ensure its relevance and adjusted when necessary.
- The effectiveness of innovation initiatives will be measured based on criteria such as productivity, cost savings, quality improvement, and customer satisfaction.